Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At 10minuters.co.uk, we believe online casino gaming should be enjoyed as entertainment only. Casino games are designed with a house edge, meaning that over time, the odds favour the casino. Never gamble with money you cannot afford to lose, and never view gambling as a way to earn money or solve financial problems.

Gambling should be a form of leisure activity, similar to going to the cinema or watching a sports match. If you find yourself spending more than you can comfortably afford or gambling to escape problems, please seek help immediately.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. All online casinos operating in the UK are required by law to verify the age and identity of their players.

If you are under 18, or if you know someone underage who is gambling, please report this to the UK Gambling Commission or contact GamCare for advice.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review this checklist. If you recognise any of these warning signs in yourself or someone else, seek help immediately:

• Chasing losses: Gambling more to recover money you've lost
• Hiding gambling: Concealing the amount of time or money spent gambling from family or friends
• Increasing stakes: Needing to bet more money to feel the same excitement
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Borrowing money: Taking out loans or using credit cards to fund gambling
• Mood changes: Becoming irritable or anxious when trying to reduce gambling
• Loss of control: Unable to stop gambling or stick to set limits
• Lying about gambling: Dishonesty with loved ones about gambling activity
• Gambling to escape: Using gambling to cope with stress, anxiety, depression, or other problems
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling

If you experience any of these warning signs, please reach out for support without delay.

Self-Help Tools and Controls

Most reputable online casinos offer responsible gaming tools to help you maintain control. These include:

• Deposit Limits: Set a maximum amount you can deposit over a day, week, or month. Do not exceed this limit.
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session.
• Time Limits: Set a timer to remind you when you've been playing for a certain period.
• Reality Checks: Pop-up reminders that inform you how long you've been playing and how much you've wagered.
• Self-Exclusion: Temporarily or permanently close your casino account if you need a break from gambling.
• Account Cooling-Off Period: Take a mandatory break from your account (typically 24 hours to 6 weeks).

We encourage you to use these tools proactively. They are there to help you gamble responsibly and within your means.

Support Organizations and Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact the appropriate organisation for your location:

United Kingdom

• GamCare: Free, confidential support and information. www.gamcare.org.uk | Helpline: 0808 8020 133 (24/7)
• GamStop: National Self-Exclusion Scheme. Register with multiple UK casinos simultaneously. www.gamstop.co.uk
• Gamblers Anonymous: Free peer support meetings. www.gamblersanonymous.org.uk
• UK Gambling Commission: Regulator for online gambling in Great Britain. www.gamblingcommission.gov.uk

International Support Resources

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help

Do not hesitate to seek support. Problem gambling is a serious issue, but it is treatable. Help is confidential, free, and available 24/7 in the UK.

Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk to speak with an advisor who understands problem gambling and can provide guidance tailored to your situation.

Remember: seeking help is a sign of strength, not weakness. Your wellbeing is more important than any game.

10minuters.co.uk is committed to promoting responsible gaming. We only recommend casinos licensed by the UK Gambling Commission and operating with stringent player protection measures in place.